Refund policy

Returns & Exchanges

We want you in pieces you love. If something isn't right, here's how it works.

Returns

We accept returns for a refund within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in original condition with all tags attached. Once we receive and inspect your return, your refund is issued to the original payment method. Return shipping is the customer's responsibility.

Exchanges

We accept exchanges within 14 days of delivery for a different size or style, subject to availability. Items must meet the same unworn, unwashed, tags-attached condition. If your size or piece has sold out, we'll help you find the closest option or process a refund instead.

How to start a return or exchange

Email us at info@gracegallerylosangeles.com with your order number and whether you'd like a refund or exchange. We'll send you the next steps.

A note on garment-dyed pieces

Many of our items are garment dyed. Slight variation in color and minor shrinkage after the first wash are natural characteristics of the process, not defects, and are not eligible for return on those grounds. Wash cold and hang or low-tumble dry to keep them looking their best.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We'll make it right at no cost to you.